Consumer Confidence Report-The guiding principle behind consumer confidence reports (CCRs) is that all people have the right to know what is in their drinking water and where it comes from. The CCR provides an opportunity for water suppliers to educate consumers about the sources and quality of their drinking water and to involve them in decisions about it. U.S. EPA has revised its public notification requirements to speed up notification of serious health threats, and simplify notification of other violations. Consumers who are familiar with the basic drinking water information in CCRs will be able to participate more effectively in these processes.
The reports will not only help consumers to make informed choices that affect the health of themselves and their families, they will encourage consumers to consider the challenges of delivering safe drinking water. Educated consumers are more likely to help protect drinking water sources and to be more understanding of the need to upgrade the treatment facilities that makes their drinking water safe. Even before generation and distribution of a CCR was required, many water suppliers saw the benefits associated with educating consumers and were distributing some form of a CCR voluntarily.